We try our best to make sure your order arrives safely and in great condition, but if there's an issue we want to make sure you're taken care of, so please contact us immediately.
Returns/Exchanges:
If you wish to return or exchange the items you've received for any reason, you may do so within 14 days of receiving your order. There’s a 20% restocking fee plus the cost of the shipping label that will be withheld from the refund. We’ll send you a shipping label and take care of requesting a pickup straight from your house. The refund will be processed once we receive the package back.
Cancelations:
You may request a cancelation up to 7 days after you place your order for a full refund. Any cancelations after that time will be charged a 15% restocking fee.
Exceptions:
Final sale discounted items are not eligible for returns/exchanges or cancelations.
Custom orders are not eligible for returns/exchanges but can be canceled or changed within the 7 day period.
Damaged Items:
All of our packages are fully insured so if your item is damaged during the shipping process please follow these steps:
- Report the damage within 14 days of receiving the package
- Submit images of the damaged item and the box the item shipped in to our team
- We'll work with you to provide the best resolution that works for you. If your table is structurally damaged and needs to be returned we'll cover the return shipping cost and the cost to have it remade.
*Refunds will be credited to the original payment method used for purchase. We don't handle any credit card information in house so you'll need to check with the third party payment processing company (PayPal, Apple, Stripe, or AfterPay) for fund information.